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Service Manager

Trillium Professional has a direct hire opportunity in Ann Arbor, MI for a Service Manager.

Responsibilities
-Responsible for quarterly forecasts.
-Support, inform, prioritize, and coordinate activities and resources across all offices.
-Serve as the primary point of contact for accounts.
-Handle incoming service requests via phone or email, resulting in a service work order and scheduled or dispatched personnel.
-Schedule resources to support standard service agreements.
-Handle decisions regarding the scheduling and movement of resources and material based on the nature of service calls, urgency, contractual obligation, and availability.
-Order and track parts and subcontractors in support of maintenance plans and service calls using the service platform.
-Evaluate time-and-material service orders for completed costs and scope of work, and process invoices in accordance with standard billing practices.
-Proactively follow up with customers after completion of service to ensure a high level of satisfaction with the quality of work.

Additional responsibilities
-Assist in coordinating the security project and service requests through progressive stages, with the goal of completion within a specified time and budget.
-Weekly tasks include invoicing, generating and executing purchase orders, and team schedules.
-Monthly reporting to internal and external management and customers to provide status on services and projects.

Annual salary is $80k/year. Apply now!

Experience-
-3-5 years within a similar industry.
-Experience working with clients directly to address any service issues.
-Experience working with Project Manager’s to ensure project completion.
-Experience working with subcontractors and vendors to ensure timely completion of project.
 

Trillium has been recruiting and placing accounting, finance and technical professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of technical professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.