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Help Desk Support
Trillium Professional is now seeking a Help Desk Support Analyst in Miami!
Seeking Help Desk / Technical Support Analysts to support a multi-site go-live initiative across hospital locations in Florida. This role will provide hands-on, front-line technical support to end users during a critical deployment window, ensuring smooth system adoption and minimal disruption to operations.
Key Responsibilities:
• Provide on-site technical support to end users during go-live activities
• Troubleshoot hardware and software issues across PCs, printers, and peripheral devices
• Support workstation setup, configuration, and deployment
• Respond to technical issues in real time and escalate as needed
• Deliver strong customer service in a fast-paced, high-demand environment
• Document issues and resolutions accurately within support systems
• Follow IT policies, procedures, and standards
Project Details:
• Locations: Coral Gables, Miami, Lauderdale Lakes, and Hialeah, Florida
• Duration: April 30, 2026 – May 6, 2026
• Total Team Size: ~20 Technical Support Analysts supporting the go-live
Shift Coverage:
Day Shift: 7:00 AM – 7:00 PM
Night Shift: 7:00 PM – 7:00 AM
Approx. 10 resources per shift, distributed across multiple sites
• Environment: On-site, hospital setting supporting go-live activities
Pay rate is $34/hour on 1st shift and $37 on 3rd shift. Apply now!
Required Qualifications:
• Minimum 2 years of experience supporting end users with technical issues
• At least 2 years of hands-on experience supporting PCs, printers, and related devices
• Recent experience (within the last 2 years) in technical support within a large enterprise environment
• Strong working knowledge of Microsoft technologies (Windows OS, Office 365, etc.)
• Excellent customer service and communication skills
• Ability to work independently and troubleshoot efficiently
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
