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Customer Service Representative

Our client is seeking a detail-oriented and customer-focused Customer Service Representative (CSR) to join their manufacturing team.

This role is responsible for delivering exceptional service by managing customer orders, responding to inquiries, resolving issues, and ensuring a smooth flow of communication between customers and internal departments. The ideal candidate thrives in a fast-paced environment and is committed to accuracy, responsiveness, and customer satisfaction.

Key Responsibilities
Customer Support & Communication
-Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
-Provide accurate information regarding products, services, and order status.
-Address customer concerns and complaints, offering solutions and ensuring proper follow-up to resolution.

Order Processing & Coordination
-Process customer orders with a high level of accuracy and attention to detail.
-Coordinate with production, shipping, and logistics teams to ensure on-time order fulfillment.
-Monitor order progress and proactively communicate any delays or updates to customers.
-Maintain customer service documentation and assist with training materials as needed.

Process Improvement
-Identify opportunities to improve customer service processes and overall efficiency.
-Stay current on best practices and trends in customer service.
-Provide feedback to management to support continuous improvement initiatives.

This is a great opportunity to join a growing manufacturing team where your customer service skills will directly impact operations and customer satisfaction. This is 1st shift. Pay rate is $18/hour.

Apply now!

Qualifications & Skills
-Excellent verbal and written communication skills.
-Strong problem-solving and conflict-resolution abilities.
-Proficiency in Microsoft Office (Word, Excel, Outlook).
-Ability to multitask and manage priorities in a fast-paced manufacturing environment.
-Strong attention to detail, especially in data entry and documentation.
 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.