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Customer Service Representative

Trillium Staffing is now seeking an Inside Sales & Customer Support Representative in Wixom for a direct-hire opportunity!

This hybrid role combines customer service and consultative inside sales to help customers find the right sealing solutions for their applications. You will work closely with engineers, maintenance teams, and purchasing managers, providing product guidance while delivering an exceptional customer experience from initial inquiry through order fulfillment.

Key Responsibilities
Customer Service & Order Management
-Respond to inbound calls, emails, web chats, sales leads, and quote requests; convert inquiries into customer orders.
-Accurately enter and process customer orders in a timely manner.
-Review the daily order backlog to ensure accuracy and provide customers with status updates or changes.
-Provide pricing, product availability, order acknowledgements, delivery details, and general account support.
-Handle returns, resolve issues, and collect customer feedback.
-Save and upload customer purchase orders and order acknowledgements to internal systems.
-Coordinate with internal departments to ensure orders are fulfilled as promised, including:
-Manufacturing: Communicate production or material delays when identified.
-Purchasing: Follow up on product availability and expedite orders when needed.
-Finance: Resolve billing or account issues.
-Quality: Address and resolve customer quality concerns.
-Sales: Support Regional Sales Managers with quotes, pricing, lead times, and customer updates.

Inside Sales & Business Development
-Proactively follow up with existing customers to ensure satisfaction and identify cross-selling and upselling opportunities.
-Reach out to dormant accounts and prospect new customers.
-Prepare and present quotes and proposals.
Maintain accurate customer and pipeline information in the CRM system.
-Meet or exceed monthly sales goals and performance metrics.
-Collaborate regularly with sales and commercial teams.

Technical Support & Product Knowledge
-Complete product and technical training with engineering and commercial teams.
-Understand customer applications and recommend appropriate sealing solutions, including materials, sizes, and configurations.
-Assist with seal selection, technical specifications, and competitor part cross-references.
-Stay current on product offerings, industry trends, and new sealing technologies.

Salary range is $48-$55/k. Schedule is 1st shift - 8:00am - 5:00pm onsite.

Apply now!

Education & Experience
-High school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.
-2+ years of experience in inside sales, manufacturing, industrial fluid power, customer service, or a related field.

Desired Skills & Qualifications
-Strong ability to balance sales goals with excellent customer service.
-Self-motivated with the ability to work independently and collaboratively.
-Highly organized with strong multitasking and prioritization skills.
-Excellent written and verbal communication skills.
-Comfortable working in a fast-paced environment.
-Proficiency with ERP systems, CRM software, and Microsoft Office.
-Fluid power experience is a plus, but not required.
 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.