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Unified Communication Analyst
Trillium Technical is now seeking an Unified Communication Analyst in Boston, MA for a hybrid position!
Detailed Description of Services:
• Platform Strategy & Architecture Support: Support the strategy and scheduling for the implementation of the enterprise-wide upgrade, migrating all services from legacy Avaya/Centrex to the new SIP unified communications platform.
• Implementation Management: Create detailed time and material estimates for new system builds and large-scale upgrades.
• Vendor and Team Coordination: Ensure that all vendors (including Local Exchange Carriers (LEC) for number porting) and internal installation teams conform to the scheduled roadmap to deliver on-time.
Enterprise Support & Troubleshooting:
• Provide advanced technical and design support for the Avaya Communication Manager (CM), Call Center, and CMS (Call Management System) environments during the transition.
• Troubleshoot and resolve complex issues within both the legacy Avaya and the new SIP/VoIP/Call Center platforms.
• Monitor and maintain call center performance metrics, leveraging prior experience with Avaya CMS.
Documentation & Training:
• Develop and document detailed system configurations and procedures (Visio experience a plus).
• Create clear, user-friendly instructions and training materials for end-users across all business units.
• Assist in training call center agents on new system features.
• Cross-Functional Collaboration: Effectively work across various groups and business units to define technical requirements and processes.
System Enhancements: Provide input and technical specifications for system upgrades and future platform enhancements (API experience a plus).
• Drive a personal vehicle to visit work sites and to assist at emergencies and/or events as needed and or take MBTA to sights.
• Perform all other duties and projects that may be assigned.
Pay rate is $62/hour. Apply now!
-Previous experience in a similar role
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
