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Collections Representative

Are you skilled at problem-solving, communication, and helping people navigate financial challenges? We are seeking a Member Solutions / Collections Representative to play a key role in minimizing loan losses while supporting members through respectful, solution-focused collections.

What You’ll Do
-Proactively contact members with delinquent or negative accounts to understand their situation and identify solutions
-Negotiate payments, repayment plans, extensions, refinances, or consolidations in the best interest of both the member and the organization
-Locate members when contact information has changed to maintain communication
-Counsel members experiencing financial hardship with professionalism and empathy
-Monitor risk and delinquency reports and escalate high-risk or questionable accounts as needed
-Recommend risk-mitigation actions such as securing loans or adjusting account services
-Obtain proof of insurance when CPI has been added
-Promote and cross-sell products and services when appropriate
-Maintain confidentiality, strong internal controls, and compliance with all policies, including BSA and OFAC requirements
-Represent the organization professionally at all times and support team initiatives
-Occasionally travel to other locations, training, or organizational functions

Why Join Us?
You’ll be part of a collaborative, service-driven environment where your work directly impacts financial stability and member success, with opportunities for growth and professional development.

Schedule is 1st shift - full-time. Pay - $22.00 per hour. Apply now!

What We’re Looking For
-High school diploma or equivalent
-Consumer loan collections experience preferred
-Strong communication, negotiation, and problem-solving skills
-Comfort with basic financial calculations (percentages, interest, ratios)

 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and other leave, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.