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Mobile Device Deployment and Support Analyst

Trillium Professional is now seeking a Mobile Device Deployment and Support Analyst in Boston, MA! This is an onsite position.

We are seeking a highly motivated and flexible Mobile Device Deployment and Support Analyst to coordinate and support the smooth, large-scale rollout of new enterprise tablets (primarily iOS/Apple) to end users across the organization. This role is critical to ensure all operational staff are successfully equipped and trained on their new mobile devices. This role requires the ability to work independently when required, across the MBTA system, while functioning as a key member of the deployment team. 
The MBTA is one of the largest public transit systems in the United States, operating across a broad geographic area in the greater Boston region. Our service area includes subway, bus, commuter rail, and ferry operations, which rely heavily on robust and reliable communications for daily operation and public safety. This role will require the ability to travel throughout the MBTA system for physical inventory or other needs.

Principal Duties and Responsibilities
The primary focus is hands-on support, deployment assistance, and troubleshooting during and immediately following the enterprise rollout.
Deployment and Provisioning
•    Assist with the large-scale rollout and deployment of new iOS (Apple) and Android tablets to a large group of end-users across the public transportation system.
•    Support device configuration and security compliance using a Mobile Device Management (MDM) platform, specifically Microsoft Intune.
•    Coordinate initial device setup, including the activation of Verizon Wireless (VZW) eSIMs and configuring cellular data access.
•    Ensure all end-users successfully log in with their Active Directory (A/D) credentials and properly enable two-factor identification for security compliance.

End-User Support and Training
•    Act as the primary point of contact during the rollout, providing Tier 1 (T1) and Tier 2 (T2) technical help for end-users experiencing issues with their new devices, applications, or access.
•    Assist help desk personnel on a rotating basis for Tier 2 support and provide training to Tier 1 staff on mobile device troubleshooting and common issues.
•    Provide on-site, hands-on support and training to end-users on basic device operation and application usage.
•    Assist with developing and delivering clear, user-friendly instructions and support materials for end-users.

Troubleshooting and System Maintenance
•    Troubleshoot and resolve complex issues related to mobile device connectivity, corporate Wi-Fi, and cellular service.
•    Assist in the collection and analysis of coverage data on both cellular and Wi-Fi networks to identify and resolve service gaps.
•    Maintain accurate records of all deployed assets, user assignments, and deployment progress.

Pay rate is $42/hour. Apply now!

-Previous experience

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

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