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Help Desk Analyst

Trillium Professional is now seeking a Help Desk Analyst in Richmond!

Seeking a collaborative and innovative team player to serve as a full-time Help Desk Specialist. This position must provide exceptional customer service while providing the end user with desktop, laptop, and tablet support services. Public service offers the opportunity to do important rewarding work while maintaining a healthy work-life balance. 

Responsibilities:
-Helping resolve issues staff are encountering with their hardware and/or software, including desktops, laptops, tablets, printers, scanners, or monitors, as well as Microsoft Office applications.
-Maintaining an inventory of software and hardware.
-Work to manage the refresh process in order to take advantage of equipment upgrades.
-Providing security for file shares and other applications. 

Pay rate is $70/hour. Apply now!

-At least one year of experience providing helpdesk and desktop support.
-A strong work ethic and exceptional customer service skills.
-Demonstrated experience with PCs, laptops, tablets and other hardware.
-Demonstrated experience with Microsoft operating systems including Windows 10 and Windows 11.
-Detailed experience with Microsoft Office and application support. 
-Demonstrated skills with supporting remote users.
-Working knowledge of help desk ticketing systems.
-Basic understanding of computer networking.
-Troubleshooting skills with ability to resolve problems quickly and thoroughly. 
-Documented experience working as an active, contributing team member, as well as an independent and self-motivated employee.  
-Good oral communications skills with the ability to interact with all levels of personnel.
-Ability to think strategically and cross culturally, and independently implement new initiatives and projects.
-Ability to articulate, both orally and in written form, clear and concise program objectives and goals and summarize achievements of programs in reports and other documents as requested
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-Demonstrated ability to meet critical deadlines, handle multiple assignments, changing priorities, and ensure timeliness and quality of completed assignments.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.