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Helpdesk Specialist

Trillium Profession is now seeking a Helpdesk Specialist in Boston for a Hybrid role!

The Helpdesk Specialist provides Tier 1 technical support and application administration for the software systems, including Salesforce-based platforms. This role combines help desk responsibilities with user support, system maintenance, and process improvement, all delivered with a strong customer service orientation.

Responsibilities:
•    Administer and support the Salesforce platform and other Licensing, Permitting, and Inspection (LPI) software applications.
•    Perform user account creation, deactivation, and permissions management.
•    Provide technical support to internal users and members of the public using customer portals.
•    Respond to inquiries from DOL staff and constituents via the support mailbox or other technical help channels.
•    Troubleshoot and fix end user support problems – working to resolve them via phone and Teams.
•    Escalate complex issues to Tier 2/3 or external support teams as needed.
•    Create ad hoc reports based on business requirements using Salesforce or related tools.
•    Participate in user acceptance testing and report findings according to established protocols. This may occasionally entail testing after hours and on weekends during system upgrades or maintenance windows.
•    Assist in developing user training materials such as job aids and quick reference guides.
•    Conduct data quality checks, de-duplication, and account merges to ensure system integrity.
•    Document processes and contribute to business process improvement efforts.
•    Perform other related duties and special projects, as assigned by your management team.

This is a contract role and can be hybrid, with 2-3 days/week mandatory in the office in Boston – with the specific days defined by your manager. Schedule is 8:45 AM - 5 PM M-F. Pay is $41/hour. 

Apply now!

Preferred Knowledge, Skills & Abilities:
•    2–4 years of experience in a technical support, application support, or help desk role – working with internal users and customers.
•    Experience administering or supporting Salesforce or similar enterprise systems (Salesforce Administrator certification preferred).
•    Strong troubleshooting and problem-solving skills, with a focus on user satisfaction.
•    Excellent communication skills with the ability to translate technical issues into plain language.
•    Familiarity with Agile principles, QA processes, and basic reporting tools.
•    Experience supporting both internal staff and external (public-facing) users preferred.
•    Ability to manage multiple tasks and prioritize in a dynamic, team-oriented environment.
•    Familiarity with Salesforce implementations and/or large cloud-based system deployments a major plus.
•    Advanced proficiency with Microsoft Office 365, Teams, SharePoint Online, OneDrive.
•    Experience working with Jira, Copado, and backup and archive tools strongly preferred.

 

 

 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.