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Field Service Technician
Trillium Professional is now seeking a Field Service Technician (Tier II) in Petersburg, VA!
Under general supervision, the Field Service Technician provides comprehensive, hands-on, on-site technical assistance to technology users. This role involves independently troubleshooting and resolving complex software, hardware, and network problems, with all problem resolution documented thoroughly. The technician is responsible for delivering direct, on-site service, clearly communicating solutions, and ensuring optimal functionality for users. This position requires a Tier II support level.
Pay rate is $32-38/hour. Apply now!
-Windows (10/11) Understanding of installation, configuration, troubleshooting (e.g., registry, services, event viewer) Required 3 Years
-MacOS: Proficiency in installation, configuration, troubleshooting, and user management. Desired 3 Years
-Desktop/Laptop Repair & Troubleshooting: Ability to diagnose and replace components (RAM, hard drives) Required 3 Years
-Peripheral Devices: Installation, configuration, and troubleshooting of printers, scanners, monitors, and other peripherals. Required 3 Years
-Wireless Networking: Knowledge of Wi-Fi standards, security protocols (WPA2/3), and troubleshooting connectivity issues. Required 3 Years
-Microsoft Office Suite: Advanced proficiency in Outlook, Word, Excel, PowerPoint, and Teams (installation, troubleshooting, data recovery) Required 3 Years
-Remote Desktop Tools: Proficiency with tools like TeamViewer, RDP, Any Desk for remote support. Nice to have 3 Years
-Problem-Solving & Critical Thinking: Ability to diagnose complex issues logically and systematically. Required 3 Years
-Communication Skills (Verbal & Written): Clearly explaining technical concepts to non-technical users, writing clear documentation, and professional Required 3 Years
-Customer Service: Patience, empathy, and a helpful attitude when assisting users. Required 3 Years
-Time Management & Organization: Prioritizing tasks, managing multiple requests, and maintaining accurate records. Required 3 Years
-Teamwork: Collaborating effectively with other IT professionals. Required 3 Years
-Adaptability & Learning Agility: Willingness to learn new technologies and adapt to evolving IT environments. Required 3 Years
Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.
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You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
