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Customer Service Representative

Customer Service Representative position available in the Wixom, MI area.

This is a contract to hire or direct hire opportunity working at our client location who is a leading manufacturer. Pay: $45K–$50K based on experience. Schedule: First shift, 8:00AM–5:00PM (Onsite) Join the team as a Customer Service Representative, where you’ll serve as the main point of contact for customers handling inquiries, processing orders, and supporting production to ensure on-time delivery and satisfaction.

Key Responsibilities for the Customer Service Representative:
-Respond to customer calls/emails; convert inquiries into orders using our ERP system
-Provide quotes, order updates, and delivery timelines
-Maintain accurate order and customer data
-Manage backlogs and communicate delays
-Resolve customer concerns professionally
-Coordinate with Manufacturing, Purchasing, Finance, Sales, and Quality teams
-Support and train backup CSRs

If you’re a proactive communicator who thrives in a fast-paced environment, we’d love to hear from you!

Qualifications for the Customer Service Representative:
-Associate or Bachelor’s degree preferred
-1–3 years of customer service or office experience (manufacturing a plus)
-Strong communication, organization, and multitasking skills
-ERP and Microsoft Office proficiency
-Fluent in Spanish

 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.