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Customer Service Representative

Trillium Staffing is now seeking a Customer Service Representative for direct-hire in Wixom!

We’re committed to delivering exceptional service and creating positive experiences for our customers. We’re looking for a proactive and detail-oriented Customer Service Representative to join our team. In this role, you’ll be the voice of the company, ensuring every customer interaction reflects our high standards and commitment to excellence.

What You’ll Do:
-Respond to inbound sales calls, emails, and inquiries, turning leads into orders using our ERP system.
-Support production teams by providing timely and accurate information to ensure on-time delivery and customer satisfaction.
-Enter and maintain accurate customer and order data in our ERP system.
-Review and manage order backlogs daily, updating customers on order status and potential delays.
-Serve as a primary point of contact for customers, providing:
-Price quotes and order acknowledgments
-Delivery dates based on lead times and schedules
-Product information and guidance on using company resources for additional support
-Resolution of customer complaints or concerns
-Maintain organized records, saving and sending order acknowledgments and ensuring all customer files are up to date.
-Collaborate across departments—including Manufacturing, Purchasing, Finance, Quality, and Sales—to ensure seamless service and quick resolution of issues.
-Train and support backup Customer Service Representatives to ensure consistent coverage and service quality.

Join our team and become part of an organization dedicated to delivering quality products and exceptional service. If you’re passionate about helping customers and being a crucial link in a dynamic organization, we’d love to hear from you!

Schedule is First shift, onsite - 8:00AM - 5:00PM. Salary range - $45/k - $53/k.

Apply now!

What We’re Looking For:
-Associate or Bachelor’s degree preferred but not required.
-1–3 years of customer service or office experience, ideally in a manufacturing environment.
-Excellent organizational and prioritization skills, with the ability to thrive in a fast-paced setting.
-Strong communication skills, both written and verbal.
-Collaborative mindset and the ability to work well with cross-functional teams.
-Proficiency in Microsoft Office and Outlook.
-Experience working with ERP systems.
-Spanish fluency is a plus but not required.
 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.