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Technical Support Analyst
Trillium Professional is now seeking a Technical Support Analyst in St. Petersburg!
Job Duties:
-Maintains, analyzes, troubleshoots, and repairs computer systems, hardware, and computer peripherals.
-Documents, maintains, upgrades or replaces hardware and software systems.
-Supports and maintains user account information including rights, security, and systems groups.
-Performs basic operation, monitoring, installation, trouble shooting, relocations, or maintenance of communications equipment.
-Identifies and resolves basic communications problems.
-Prepares or assists in the preparation of service record documentation.
-Shows awareness of standards and regulatory requirements related to assigned tasks.
-Provides technical assistance and support for applications and hardware problems.
-Installs, maintains, moves, and assists in testing and upgrading new and existing hardware/software.
-Reviews and recommend procurement of information technology equipment.
-Maintains the necessary security controls over software.
Pay rate is $35/hour. Apply now!
Requirements:
-Bachelor’s degree in an Information Technology related discipline – work experience may meet this requirement in lieu of a degree Required
-Knowledge of IT Service Management: Incident, Change, Service Request, and Asset Management. Required
-General working knowledge of MS 365 applications, including Word, PowerPoint, Excel, Outlook, Forms, SharePoint, Teams, Bookings. Required
-Experience leading meetings, collecting requirements, finding solutions, escalating issues, researching issues and solutions, and preparing comprehension Required
-Experience troubleshooting hardware and software –hands-on or from a service desk Required
-Demonstrated skills in creating professional communications to users. Required
-Must be able to write clear emails explaining technical issues and work toward solution and have the ability to follow up with user/district as needed Required
-Must have a basic understanding of various types of technology and the ability to research them to trouble shoot possible technical issues Required
-Demonstrated knowledge Virginia Information Technologies Agencies policies and processes regarding PC Refresh Highly desired
-Demonstrated success working as a team member and collaborating to achieve objectives. Highly desired
-Microsoft Office Specialist Certification -Associate or Above. Desired
-Knowledge of and previous experience with Virginia Information Technologies Agency (VITA) Highly desired
-Excellent project management skills and ability to manage multiple priorities Desired
-PC/Hardware experience Required
-Some level of desktop support experience and supporting a Windows 10environment Desired
-Hardware/software troubleshooting experience Required
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication.
You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
