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Data and Applications Assistant

Trillium Professional is now seeking a Data Applications Assistant in Providence!

This is a three month contract. They will need someone onsite for the first 30 days for training and then it will be fully remote. 

This role focuses on providing technical support for the PRiSM application, with an emphasis on troubleshooting user-submitted issues, managing service desk tickets via Zoho, and ensuring workflow processes function smoothly. The ideal candidate will serve as a critical link between applicants, the certification team, and the Prism technical team, resolving front-end and back-end issues related to certifications, annual updates, and contract compliance. 

Key Responsibilities: 
-Serve as the primary liaison between applicants and the PRiSM service desk for technical support issues 
-Submit, track, and manage help desk tickets using Zoho for issues related to workflows, uploads, and system errors 
-Troubleshoot front-end application issues for vendors, including document upload failures and workflow disruptions 
-Assist users with navigation and issue resolution within the PRiSM platform 
-Escalate recurring or complex system issues to the appropriate technical teams 
-Conduct back-end testing to ensure contract compliance and accurate system functionality 
-Support annual updates and certification processes by identifying and resolving system-related barriers 
-Monitor communication logs and troubleshoot issues in conversation tracking features 
-Prepare and distribute recurring reports (weekly, monthly, quarterly) on system issues and resolutions 
-Maintain documentation of common technical issues and solutions to support ongoing system improvements 
-Data integration using Access and Excel

Pay rate is $20/hour. Apply now!

Required proficiencies:
-         Excel
-         Access
-         MS Teams

Required Skills:
-         Strong written and verbal communication skills
-         Strong organizational skills and attention to detail

 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

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Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.