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Customer Service Representative

Family-orientated company in Lennon, MI seeking Customer Service Rep (Call Center) Candidate to join their team!  

Candidates who love to work with people and provide excellent customer service via phone, please apply!

Pay rate is $17-19/hour dependent on experience 
-    OT opportunities available!
-    Candidates will receive performance-based increase at hire-on (90 days)!
-    Yearly bonuses provided based on performance!

This is a contract-to-hire after 90 Days. Company:  Company has been in business for almost 50 years! Their business is replacement tractor parts, catalog offerings, online ordering, and 7000+ parts! The company is family-owned with departments including customer service, marketing, and shipping.
 
The company’s culture emphasizes a strong commitment to providing exceptional customer service! The work environment is close-knit, like a second family. Candidates MUST be able to work daily in a small team environment. This is a tight team – the new CSR will become part of their family!

The CSR will field/reach out to customers, via phone, for the duration of their shift. Their inventory database is very easy to navigate. Candidates will be trained!
-    Accurate order entry/updates.
-    Access and navigate their inventory system (verifying part numbers, etc.).
-    Guide customers in navigating their website and placing orders online.
-    Execute returns promptly and with accuracy.

Benefits:
-    Candidates qualify for first day of hire-on!  Please see Benefits PDF file but in short, includes Medical, dental and vision insurance.

Other offers include:
-    Wholesale pricing on any company purchases.
-    Eligible for Ford Motor Co. X Plan discount on vehicle purchases.
-    Tuition assistance.
-    Paid sick leave.
-    After 90 days: Paid holidays, short term and long-term disability and bereavement.
-    Vacation offerings after 1 year.
-    Retirement benefits and 401k options.
-    Optional death benefits.

Apply now!

-    Candidate MUST HAVE a mindset for excellent customer service!  Candidate will be working with customers via phone for duration of shift; must be friendly, understanding, empathetic, and quick to resolve any issues. The lifeline of the IS the daily customer interactions!
-    2 years’ customer service experience preferred (including phone interaction with customers). Will accept transferable skills. 
-    Candidate must understand the basics of Microsoft programs (Word and Excel). Training will be provided.
-    Candidates must be comfortable with computer use and data entry throughout the duration of shift.
-    Calls can increase in volume quickly!  Candidate must have the ability to prioritize, react quickly and effectively and manage their day!
o    Candidate could have up to 100 calls per day (must be ok with this).
 
 

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

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Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.