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Customer Care Associate

Trillium Professional is now seeking Customer Care Associates in Oxford, MS!

This role is pivotal, serving as a vital link between our clients and their valued customers. With a genuine commitment to delivering service excellence, you’ll find inspiration in overcoming challenges that tap into your remarkable attention to detail and critical thinking prowess. As the welcoming face of our company, you exhibit professionalism in every customer interaction, prioritizing their satisfaction above all. Your keen ear captures the intricacies of issues, and your innovative solutions and proactive anticipation of additional inquiries set the stage for exceptional customer experiences. Employing a range of communication platforms, including telephones, email, and chat, you adeptly connect with customers to provide resolutions and foster positive engagements. In this role, your unwavering positive attitude and adept communication skills, expressed with clarity and ease, are the cornerstones of your success. Our commitment to nurturing a culture of continuous learning enables you to flourish and achieve your utmost potential.

Job Duties:
-Manages inbound inquiries on behalf of client, acting as an extension of our client
-Acts in a professional and appropriate manner while assisting with a resolution of the issue/question
-Builds product and process knowledge to effectively interact with customers, within business guidelines Identifies customers’ needs, research using various systems, utilizes tools to interpret and analyzes data
-Complex use of multiple systems in order to service customer inquiries (can be up to 10 systems)
-Provides accurate solutions and guidance, and uses the opportunity to educate customers where appropriate
-Builds trust in customer relationships through solving issues quickly and efficiently and by providing extra value, when appropriate
-Actively and accurately documents discussions of inquiries and leverage internal tools/process for next-level resolution needs
-Consistently meets or exceeds inquiry response times, some may be required by client contractual service levels
-Escalates issues according to business processes and timelines
-Meets personal/team production metrics and quality targets
-Must adhere to strict schedule and meet attendance guidelines.

Extended hours will be required. Shifts range from 8 am - 8 pm ET, priority on later shifts. Schedules will vary based on business needs and shift bids, so candidates need to be flexible if/when shift changes occur. Pay rate is $18.50-19.50/hour.

Apply now!

-High school diploma, GED or equivalent required; college degree preferred 1+ years of experience in an applicable customer support role required, or relevant education in lieu of experience
-Tax/banking/mortgage/real estate Industry experience preferred
-Contact Center experience is a plus
-Has a passion for service excellence
-Strong written and verbal communication skills along with excellent customer service and active listening skills
-Strong problem-solving, critical thinking and analytical skills while remaining flexible when adapting to change
-Strong computer skills to retrieve, query, update systems using multiple screens simultaneously
-Organization and time management skills to operate effectively in a fast paced, high volume environment
-Typing ability of 35wpm+
-Demonstrated knowledge of and experience with Microsoft suite/products preferred
-Ability to work in a structured, high volume, fast-paced environment while maintaining attention to detail
-Ability to identify customer issue and identify appropriate task
-Must successfully adhere to schedule, attendance and required deliverables/deadlines
-Demonstrates patience and empathy and have the ability to work collaboratively with others

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.