▶Apply

Software Operations Business Analyst

Trillium Professional is now seeking a Software Operations Business Analyst in Santa Clara!

Pay Rate: $70 - $80.

Responsibilities:
-Software and services entitlement modifications, including ownership transfers, contract/term adjustments, end-user contact changes, cancellations, and serial number updates across all applicable systems.
-Data integrity for software and support services within applicable systems
-Generate and maintain operational reports, charts, and metrics for assigned areas.
-Conduct user acceptance testing (UAT) for new product and program launches.
-Find opportunities for process and system improvements and collaborate with multi-functional teams for implementation.
-EDI purchase order submissions and sales order bookings, addressing any issues with partners to determine root causes and resolutions.
-Software NFR (Not For Resale) and non-standard evaluation entitlement process
-Order fulfillment for software and support services, including running SAP backlog reports, closing orders in SAP, generating entitlements in EMS, and ensuring timely delivery to customers.

Apply now!

Required:
-Bachelor’s degree or specialized training in Business Operations for software and appliance service businesses (or equivalent experience). Finance or Business IT background is a plus.
-2+ years of operations experience; SAP and Salesforce experience is a plus.
-Strong working knowledge of Microsoft Office
-Requires good interpersonal, problem solving and the capability to multi-task.
-Understanding of various industry trends and apply technology such as web-service for EDI ordering.

Preferred:
-Self- starter along with social and influencing abilities, work well across functional teams, achieve daily task goals, and make good independent decisions.
-Strong analytical skills and ability to do in-depth research for management summaries.
-Attention to detail, accuracy, & ability to prioritize numerous tasks in a fast-paced environment.
-Ability to be proactive, get things done, highly motivated and willing to work flexible schedule to accommodate business needs.
-High level of ownership, accountability, seek new initiative, communicate clearly and collaboratively with coworkers, sales, and other multi-functional teams (verbal & written).

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.