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Technical Support Analyst

Trillium is looking for a Technical Support Analyst!

Client is seeking a support analyst to assist personnel. The successful candidate will:

1. Assist agency personnel in problem resolution by ensuring that support tickets are routed correctly and resolved in a timely manner. 
2. Assist with researching and communicating technical information between personnel and the resources working the problem tickets. 
3. Assist with escalating highly impactful tickets with the help desk.

Typically, tickets will be related to issues with:
1. User identity management
2. End user devices such as PCs or printers
3. Network issues at locations

If interested, please apply today!

Requirements:
-Help desk experience in an IT environment Required 5 Years
-A good general knowledge of IT concepts (e.g., networking, PCs, etc.) Required 5 Years
-Familiarity with common office applications (e.g., MS Office suite) Required 5 Years
-Excellent communication skills Required 5 Years
-Power BI skills are a plus Highly desired 5 Years

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

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