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Mobile Device Support Technician

Trillium Professional is now seeking a Mobile Device Support Technician for a hybrid position in Quincy, MA!

Job duties: 
-Provide mobile smartphone and tablet support for health and human services workers across the state.
-Provide support for new and ongoing Mobility-related projects, including small, medium and large-scale migrations and equipment upgrades.
-Respond to requests from internal and authorized external business units in a timely manner for Tier I-III support: telephone, e-mail, remote control, and occasional on-site problem diagnosis and resolution for mobile device issues.
-Enforce mobile device policies and procedures in the EMM environment.
-Provide deployment support for all approved applications within our EMM catalog.
-Collaborate with service vendors to ensure highest quality service and support on behalf of our Commonwealth EMM.
-Maintain system and security integrity by identifying, addressing and resolving compliance issues.
-Build and maintain system configuration and user-accessible documentation as well as EMM continuity documentation.
-Participate in team meetings and provide routine status updates.
-Lend experience and insight into next-generation Enterprise Mobility Management (EMM) services for a large enterprise.
-Hybrid position.

Pay is  $45 per hour. Apply now!

-At least 3 years of hands-on experience in IT Asset Management, IT Customer Support, IT Service Delivery, IT Application Development, IT Business Analysis, or other IT related fields in a large enterprise organization. Experience working in state government is preferred but not necessary.
-Exceptional experience with use of all Microsoft O365 products
-1-3 years of relevant work experience and basic knowledge with Mobile Device Management (MDM), Enterprise Mobility Management (EMM), and Unified Endpoint Management (UEM).
-Specific experience with Microsoft InTune, Workspace One (AirWatch) and Apple Business Manager is required, as well as familiarity with carrier portals for T-Mobile and Verizon.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.