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Product Manager
Trillium Professional is now seeking a Product Manager in Auburn Hills!
The client is currently seeking a highly skilled, solutions-oriented Global Service Commodity Manager - Diesel / Transmission / Driveline to join the Technical Assistance team. The Global Service Commodity Manager - Diesel / Transmission / Driveline will be responsible for managing a highly talented technical support team and executing deliverables aligned to field issue resolution initiatives.
The selected candidate will be responsible for leading the resolution of product related field issues and ensuring the success of field action repairs. The role will require strong leadership characteristics and technical proficiency in order to achieve cross functional buy in on repair direction and ensure repair effectiveness.
The individual will be responsible for the following:
- Champion for the resolution of product issues identified though Field Reporting, & various call center data trends.
- Daily interaction with Product Development, Customer Experience, and Technical Safety and Regulatory Compliance (TSRC) at varying levels of management to ensure successful field resolution of product issues.
- Primary internal global escalation point to ensure the timely release of pending field actions.
- Primary liaison to direct Product Development and Customer Experience for appropriate repair methods and communication strategy.
- Maintain awareness of all field issues impacting the respective commodity areas.
- Maintain expertise in past, present, and future vehicle diesel, transmission, and driveline systems and repair processes.
- Investigate, propose, and implement solutions for issues relating to Fixed First Visit.
- Project manage and lead initiatives to improve Fixed First Visit, Customer Service Index (CSI), and other service related projects.
- Daily management of the commodity specific Field Technical Support team - including team member development, performance goals, and workload balance.
- Other projects and tasks as delegated.
Employee will need to work cross functionally to provide guidance in field and dealer processes and provide appropriate direction to ensure the successful resolution of product related field issues. The selected candidate must also be able to identify and implement solutions to enhance departmental performance and efficiency.
-3-5 days per week onsite
Pay rate is $47 per hour. Apply now!
Requirements:
· Education: Bachelor’s degree in Engineering, Automotive Technologies or a closely related field
· Minimum 3 years of leadership experience with proven ability to develop effective working relationships with internal and external users/customers and stakeholders
· Minimum 5 years of technical experience directly related to the design or repair of vehicle diesel, transmission, and driveline systems and components
· Strong supervisory, presentation, communication, and writing skills
· Self-motivated with a commitment to team orientation
· Ability to interact effectively with various management levels
· Ability to multi-task and prioritize in a challenging and fast-pace work environment
· Ability to deal effectively with a wide range of dealership personnel and field operations staff
· Proficient in Microsoft Office – Excel, PowerPoint, Access, Word
Preferred Qualifications:
· Engineering level systems expertise
· 5 years or more experience with Dealership and/or Field systems and processes
· Existing, positive relationships within engineering and quality organizations
· Diesel engine/drivability/emissions, transmission, and driveline experience
Trillium Technical has been recruiting and placing Engineering professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of Engineering professionals. Trillium is an Equal Opportunity Employer.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
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