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Application Support Analyst

Trillium Professional is now seeking an Application Support Analyst in Boston for a hybrid position!

Job Duties and Responsibilities:
-Serve a contact for Tier 1 application support.
-Ensure that requests for assistance are documented, triaged, and routed appropriately.
-Identify, communicate, and facilitate resolution to any production support, user requests, or triaged Helpdesk tickets.
-Participate in the final configuration and refinement of workflows and forms in WellSky.
-Participate in the preparation and execution of testing plans and/or test criteria.
-Ensure that testing is performed that will validate quality, reliability, and completeness of the business services being deployed.
-Perform Integration, Regression, and assist with User Acceptance testing
-Responsible for determining operational objectives by studying business functions, gathering information, evaluating output requirements and formats.

Pay rate is $52 per hour. Apply now!

Preferred Qualifications: - (Preferred Knowledge, Skills and Abilities):

-Minimum two (2) years of experience working in IT environments troubleshooting electronic case management and/or EHR system electronic health record, including customer support and testing.
Business Analysis, Systems Analyst, or other related experience is preferred.
-Hands-on experience effectively using MS Office tools
-Demonstrated ability to understand and resolve reported production support or customer service issues.
-Hands-on experience in managing escalated issues and dispute resolution of any components of a project with the ability to understand when to escalate issues to senior management.
-Methodical and able to follow documented procedures and instructions to resolve production issues.
-Strong written and oral communication skills with the ability to clearly communicate with diverse user groups and provide support to both technical and non-technical audiences.
-Self-motivated with the ability to prioritize tasks in a fast-paced environment to meet deadlines and manage competing demands
-Ability to perform basic, straightforward configuration in systems to support customer requirements, based on published screen designs.
-Experience producing and executing test cases based on documented workflows and / or screen designs. Includes identification, clear tracking, and reporting of issues and retesting.
-Ability to work independently as well as in a team-orientated, collaborative, and ever-changing technical environment.
-Ability to maintain a high degree of professionalism and confidentiality
-Prior Government or Healthcare experience is preferred, but not required

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.