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Operations & Systems Engineer

Trillium Professional is now seeking an Operations and Systems Engineer in Quincy! 

This is a hybrid position and the pay rate is $85 per hour.

The Operations & Systems Engineer is a key member of the operations team, providing analytical solutions and presents recommendations to enhance operations processes and meet strategic objectives.

Duties and Responsibilities:
-Proactively monitor systems for availability, capacity & performance and when necessary, investigates and analyze the problems/issues, assess criticality, and report out as required.
-Ensure issues are identified, documented, communicated, and appropriately escalated to ensure timely resolution of each request.
-Exercise responsibility and maintain acceptable levels of service performance in resolving issues, data collection, recording, reporting, and in maintaining controls over IT processes.
-Set up and configure Dynatrace dashboards to track system performance, application behavior, and user experience metrics such as response times, throughput, and error rates.
-Create custom alerts in Dynatrace to detect performance degradation, triggering timely resolution before impacting end users.
-Collaborate with technical and non-technical personnel (Agency functional experts, vendors, PMO, architects, etc.) to resolve open issues on a timely basis and update status and maintenance in ticketing system.
-Provide technical support for daily operations & oversee production system maintenance activities in close cooperation with our vendors.
-Participate in the patch management process for servers, system, and software.
-Support data updates and create both scheduled and ad-hoc reports using SQL and other DB tools.
-Develop project plan/timeline estimation and identify key milestones for the operations team.
-Monitor, track, and complete project tasks as required, ensuring outputs are timely, high quality, and tailored to stakeholder needs.
-Develop and implement “best practice” methodologies to enhance operations efficiency.
-Provide support associated with tracking, validation, and driving closure of PROD Batch Schedule exclusions, workarounds, defects, and data corrections.
-Manage the User Access Request process for Database, Monitoring Tools and other HIX system access.
-Manage the Digital Certificate update process in close cooperation with our vendors.
-Maintain the software inventory list including latest version and planned updates.
-Design presentations at high levels, incorporate advanced features of PowerPoint, Excel, etc.
-Adhere to all the Secretariat’s, EOHHS IT’s, and relevant Management policies, procedures, and standards.

Apply now!

-Bachelor’s Degree in Information Systems, Computer Science, or a closely related field
-Minimum (5-8) years of analytical experience, preferably within operations and system engineering roles with a focus on performance monitoring and troubleshooting.
-Experience working in a production environment with mission-critical systems, preferably in a regulated or government setting.
-Proficiency with MS Office applications including Outlook, Word, -Excel, PowerPoint, MS Project and Visio a plus
-Deep knowledge and hands-on experience with Dynatrace.

Preferred:
-Demonstrated ability to solve complex IT problems, monitoring servers and report generation.
-Ability to resolve problems as they arise and handle situations expeditiously.
-Must be a self-starter, have a broad technical background of systems, software, and technology, possess both critical-thinking and analytical skills and must be able to multi-task.
-Proven experience diagnosing and resolving complex IT issues using performance data from enterprise monitoring tools like Dynatrace.
-Familiarity with the following or other similar tools and technologies Dynatrace, QuickSight, AWS.
-Basic scripting skills (e.g., Linux shell, Python) for task automation related to monitoring and reporting.
-Familiarity with synthetic monitoring, log analytics, and APM (Application Performance Monitoring) best practices.
-Experience creating reports using SQL and Toad or SQL Developer. Working knowledge of basic DB concepts.
-Experience creating/interpreting architectural diagrams, ER diagrams and other technical documents.
-Demonstrated experience with ticketing system preferably service now.
-General knowledge and experience with Developing and presenting status reports, trends, and metrics.
-Ability to take notes and document all user interactions and steps taken.
-Excellent communication experience with technical and non-technical staff
-Ability to develop and maintain effective relationships with management, vendors, end users and program team members.
-Working knowledge of JIRA & SharePoint.
 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.