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Help Desk Specialist

Trillium Professional is now seeking a Help Desk Specialist for a 18-month contract in Boston!

Responsibilities
-Provide help desk customer technical support to assist licensees using eGov to apply for/renew licenses.
-Determine appropriate response to error conditions. Consult with users and technical personnel to identify and resolve problems or to notify of existing or potential problems. Document any serious problems and provide the information to other appropriate HPL staff.
-Develop, document, communicate, and enforce system standards as necessary.
-Provide guidance to junior members of the team.
-Simulate and troubleshoot user problems.
-Track phone calls and helpdesk inquires.
-Inform Local Program staff as needed by telephone and in writing of issues related to operation of the system and the Help Desk.
-Train other state staff in operation of the Help Desk as needed.
-Review program and administrative manuals for technical and procedural accuracy.
-Ensure Help Desk phone is not left unattended.
-Test Licensure renewal system with assessment/survey questions to ensure system is functioning properly.
-Stay well informed of all changes in systems and procedures to be able to inform and train Local Program staff on the changes.
-Contribute to the survey creation /modification processes and conduct testing of the same
-Perform other duties related to HPL licensing helpdesk.

Pay is $42 per hour. Apply now!

Qualifications
-Knowledge of the concepts. techniques and applications of electronic data processing.
-Knowledge of the terminology. codes and standard abbreviations used in electronic data processing.
-Knowledge of the types and applications of electronic data processing equipment including computers and related peripheral equipment.
-Knowledge of the methods and techniques of computer systems analysis and design.
-Knowledge of the methods and techniques of computer programming.
-Knowledge of the types. availability and applications of electronic data processing operating systems.
-Knowledge of the methods of general reporting.
-Ability to read and interpret documents such as EDP equipment operating manuals. specifications.
-Ability to follow oral and written instructions.
-Ability to coordinate the efforts of others in accomplishing assigned work objectives.
-Ability to coordinate projects and follow through to completion.
-Ability to establish and maintain harmonious working relationships with others.
-Ability to establish rapport with persons from different ethnic cultural. and/or economic backgrounds and to maintain harmonious working relationships in a team setting.
-Ability to adjust to changing situations to meet emergency or changing program or production requirements.
 

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.