▶Apply

Service Administrator

Now hiring a Service Administrator for a Civil/Underground Company local to Long Island.
 
This a direct hire role, full benefits and pays up to $27/hr

Job Description:
A Service Administrator is responsible for managing customer service requests, ensuring timely dispatch of technicians, and supporting ongoing service operations. The Service Administrator is the main point of contact for customers who need repairs, track service level agreements (SLAs), and assist the service team with day-to-day operations.

Key Responsibilities:
Customer Service Management:
-Answer phones and respond to emails from customers who require service or wish to set up a dispatch call.
-Gather and document necessary information from customers to ensure accurate and timely service delivery.
-SLA Monitoring and Customer Portal Updates:
-Monitor customer SLAs and ensure that service requests are completed within the specified timeframes.
-Update customer portals with extension requests, downgrades, SLA changes, and service completion statuses.
-Emergency Reporting and Dispatching:
-Report urgent service issues or emergencies to the Service Manager for immediate action and dispatch.
-Assist in coordinating the immediate dispatch of technicians to address high-priority service needs.
On-Call Support:
-Participate in the on-call night and weekend rotation, ensuring service issues are promptly addressed outside of regular working hours.
-Manage call escalation and ensure appropriate dispatch of technicians when necessary.
Technician Support:
-Provide administrative assistance to technicians, helping them with service requests, updates, and necessary documentation.
-Ensure that technicians have the information they need to perform their duties effectively and efficiently.

If interested, please apply today!

Qualifications:
-Must be proficient in Microsoft Excel.
-Strong communication skills (verbal and written) for interacting with customers and team members.
-Excellent organizational and multitasking abilities.

Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

If you have any questions about this position Click Here.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.