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Tier 1 Help Desk Operations Support Analyst
Trillium Professional is now seeking an Operations Support Analyst in Mechanicsville!
Essential Job Functions:
• Able to Identify, research, and resolve technical and procedural issues.
• Respond to telephone calls, emails, tickets, and personnel requests for technical support.
• Documents, tracks, and monitors issues/tickets to ensure a timely resolution.
• Escalate unresolved issues/ticket to Tier II/III support.
• Must read and comprehend technical procedures and Standard Operating Procedures (SOPs).
• Communicate accurate and useful status updates.
• Manage and report time spent on all work activities.
• Must be able to work in a team environment.
• Must be customer service focused.
• Work independently and proactively with minimal supervision/direction.
• Flexible and able to adapt to a rapidly changing environment.
• Must be able to work flexible shift schedules, to include nights, weekends, and some holidays.
Pay rate is $29 per hour. Apply now!
• Technical problem resolution, judgment, and decision-making skills.
• Strong analytical, interpersonal, and written/verbal communication skills.
• Two years of technical customer service experience or equivalent experience/education.
• Ability to exhibit a positive approach and the ability to work efficiently as an individual contributor and team member.
• Flexible and able to adapt to a rapidly changing environment.
• Ability to communicate well and work independently with minimum supervision.
• Willingness to learn new technologies, dive into challenges and take direction.
• Strong understanding of computer systems, including hardware and software and networks.
• Excellent analytical abilities to identify, diagnose and resolve customer call and email issues.
• Strong problem-solving abilities with skills in analyzing and resolving technical issues.
• Correctly log and escalate queries in incident management system.
• Monitor open issues, keep users informed of status.
Preferred:
• Degree in a relevant field preferred or equivalent relevant experience in IT support.
• ITIL certification preferred
• Network+, A+ or Security+ Certification preferred.. Experience with Ticketing Systems (ServiceNow preferred).
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.
By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication.
You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.
Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.
