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Technical Support Analyst

Trillium Professional is now seeking a Technical Support Analyst in Richmond!

The Help Desk /Tech Support role is responsible for providing computer information systems support via the phone, email or at a customer workstation. Also responsible for triage of incoming new calls and monitoring of existing calls for completion.

Support duties include but are not limited to network connectivity troubleshooting, desktop hardware, OS, printers, phone, and Multimedia support. The position includes ensuring that department manuals are current and items such as manuals, reference guides, IT procedures, diagrams and other technical documents remain up to date. As necessary, the ideal candidate will assist in the authoring of new troubleshooting procedures, guidelines and diagrams.

Help Desk Tech Job Duties include:
1.Respond to and direct help desk tickets to other technicians for resolution. Client uses an internal application for ticketing. Exp. with Remedy or similar ticketing apps is fine.
2.Perform installation and troubleshooting of PC’s, printers, iPhones and software.
3.Daily inspections of server room and data closets
4.Manage backup tape rotation and cases for offsite pickup
5.Perform network jack activation for correct VLAN
6.Basic customer training and support on Mitel phone operations. Prefer MiTel but will accept experience with other phone systems.
7.Weekly review of all outstanding Help Desk tickets and notify Team Lead of overdue tickets

Pay rate is $29 per hour. Apply now!

Qualifications:
-The candidate will need to have a basic understanding of Active Directory in a multiple Domain network environment.
-They must also have a fundamental understanding of Personal Computer and Information Systems operations.
-The candidate must possess excellent interpersonal skills for communicating as their primary job will be customer facing.
-The candidate also must be able to perform in a team environment
-Exp. with Remedy or similar ticketing apps is fine.
-Respond to and direct help desk tickets to other technicians for resolution Required 2 Years
-Installation and troubleshooting of PCs, printers, iPhones and software Required 2 Years
-Daily inspections of server room and data closets Required 1 Years
-Manage backup tape rotation and cases for offsite pickup Required 1 Years
-Some Previous experiencing supporting Active Directory, DNS, DHCP, group policy and VPN Required 1 Years
-Perform network jack activation for correct VLAN Required 2 Years
-Basic customer training and support on Mitel phone operations.
-Prefer MiTel, but will accept experience with other phone systems. Required 1 Years
-Weekly review of all outstanding Help Desk tickets and notify DCLS -Team Lead of overdue tickets Required 1 Years
-Experience with MS Office tools such as MS Word, Excel, Visio and Project. Must be able to prepare technical documentation using these and other tools Required 1 Years
-Strong presence, professional image, and ability to deal confidently with technical matters Desired  
-Excellent verbal and written communications skills Desired
-Highly motivated, self-sufficient and able to work well independently Desired

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

 

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.