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Security Customer Success Analyst

Trillium Drivers is now seeking a Security Customer Success Analyst in Richmond!

We are seeking a dedicated and detail-oriented Security Customer Success Analyst to join our new Security Product Team. In this role, you will act as the bridge between our security solutions and our customers, ensuring they derive maximum value from our products. You will analyze customer feedback, monitor account health, and proactively engage with clients to enhance their experience and satisfaction with our security offerings.

Key Responsibilities:
-Customer Engagement: Actively engage with customers to understand their needs, challenges, and goals regarding our security solutions.
-Account Management: Monitor customer accounts to assess health metrics, usage patterns, and potential areas for improvement or risk.
-Analysis and Reporting: Analyze customer data to identify trends, insights, and opportunities for upselling or cross-selling security products and services.
-Problem Resolution: Address customer inquiries and concerns regarding security products, working closely with technical teams to provide timely resolutions.
-Training and Support: Develop and deliver training materials and sessions to help customers effectively use our security solutions.
-Feedback Loop: Collect and document customer feedback to relay to product and development teams for continuous improvement of our security offerings.
-Best Practices: Share industry best practices and security insights with customers to help them enhance their security posture.
-Collaboration: Collaborate with sales, marketing, and product teams to ensure alignment on customer needs and satisfaction initiatives.

Pay rate is $53 per hour. Apply now!

Requirements:
-Experience in customer success, account management, or a related role in the technology or cybersecurity industry. Required 5 Years
-Strong understanding of cybersecurity concepts, practices, and products. Familiarity with security frameworks (e.g., NIST, ISO) is a plus. Highly desired 5 Years
-Proficient in data analysis and reporting tools; experience with CRM systems is advantageous. Highly desired 5 Years
-Excellent verbal and written communication skills; ability to convey complex security concepts in a clear and relatable manner. Required 5 Years
-Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing customer issues. Highly desired 5 Years
-Passion for customer success and a commitment to delivering exceptional service. Required 5 Years

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for the employers and the California Fair Chance Act.

By applying to this job, I agree to receive electronic communications including SMS text and email regarding future opportunities, referral bonus incentives, and other promotions from Trillium. You may opt out at any time from future communications by responding STOP to any electronic communication. You may view our full privacy policy at https://trilliumstaffing.com/jobs/privacy/.

Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days, if applicable. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.

Contact Us if you have any questions

Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.