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Desktop Technician

Now hiring a Desktop Technician in Boston!

Job Description

Trillium Technical is now seeking a Desktop Technician for work in Boston, MA!

The IT Desktop Technician provides 2nd level support for Information Technology users who are working locally on site, or in remote locations, or from home.  The IT Desktop Technician reports to the Manager of Service Delivery and plays an instrumental role in resolving end user hardware, software and network issues to enable the user to continue to perform their job functions.  The IT Desktop Technician must have strong troubleshooting skills to resolve issues and be able to provide excellent customer service to our users. 

Duties & responsibilities:
• Specifically, the IT Desktop Technician will perform the following duties:
• Use remote support application to assist users working remotely.
• Installation of required software on a desktop / laptop.
• Internal hardware replacements including hard drives, memory chips.
• Remediation of viruses/malware on desktops and laptops.
• Computer and printer relocation, when asked, for individual and departmental office moves, ensuring all equipment comes back online in a timely manner. 
• Use of imaging software to create/restore images for laptops and desktops.
• Support for Mac OS
• Support for Windows 10
• Support for VPN, Multi-Factor Authentication (MFA) and mobile devices, such as cell phones and tablets.
• Basic support for current Microsoft Office Suite.
• Audio/Visual support for conference rooms.
• Basic understanding of Active Directory and networking.
• Troubleshoot end user problems, including, but not limited to, applications, desktop / laptop, printers, monitors, network connections, mobile devices, etc.
• Strong customer support skills and a focus on communication and collaboration with Helpdesk staff as well as IT Department application groups

Further, the Desktop Technician will:
• Carry out periodic transport of computer equipment
• Coordination with field technicians to supply them with required end user equipment.
• Provide coverage for other field technicians when they will be unavailable for extended periods of time.
• Work as a technical resource on assigned projects with other members of the IT Infrastructure Team.
• Respond to each inquiry, whether from a customer, vendor or co-worker in a courteous and professional manner consistent with the “Driven by Customer Service” quality standard.

Apply now!

Qualifications

• A high school diploma or equivalent and four (4) years of experience with Desktop / Service Delivery Support
• Strong analytical and troubleshooting skills; effective organizational, multi-tasking, time management and interpersonal skills
• Be able to work as part of a team
• The ability to learn new technologies and applications
• Possess solid written and verbal communication skills
• Be a mature and self-motivated, professional able to work in a fast paced, changing environment
• Proficiency with Word, Excel and PowerPoint applications
• Ability to pass background screenings; a Criminal Offender Record Information (CORI) check; and the medical requirements, including a drug and alcohol screening.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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