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Senior IVR Configuration Specialist

Cranston, Rhode Island - Posted on November 24, 2022
Published By Ayanna Moore

Job no longer available

We're sorry. This job is no longer available.

Now hiring a Senior IVR Configuration Specialist in Cranston!

Job Description

Trillium Technical is now seeking a Senior IVR Configuration Specialist for work in Cranston, RI!

Senior IVR Configuration Specialist -Travel may be required.

Position Description
• Providing technical configuration for IVR specific to InContact Studio programming
• Consulting, Design and development of IVR integrations
• Manage Contact Center Software and tools efficiently (Central, ACD, IVR, Performance Management)
• Enterprise account exposure – high end contact.
• Providing process, data and object modeling in a variety of application and database environments.
• Providing database design, development, and enhancement, and management and coordination of changes to existing CRM/IVR applications
• Providing technical architecture guidance, analysis, design, development, and enhancement
• Assisting with the development of client information management standards and evaluation of technology trends

If interested, please apply today!

Qualifications

• BS/BA in technical (e.g., Computer Science/Information Systems) field or equivalent work experience required.
• Experience with NICE inContact required
• Experience with Studio Scripting Tool required
• Equal years of professional experience beyond education requirements as noted above
• Strong troubleshooting and problem-solving skills
• Implementation & Solutions: broad skills in both technology & analysis
• Excellent communication (Written and Verbal) interpersonal skills
• Cloud experience a plus
• Experience in supporting worldwide customers/Business Partners
• Expert Services: deep skills in specialized technical & functional areas
• API software development skills with experience using the RESTful/SOAP web services
• Proficiency in one or more of the following programming languages JavaScript, Java, Python, PHP
• Relational database experience highly desirable
• Expertise in industry leading contact center technologies
• MS office knowledge (excel, project plans, smartsheet, visio)
• Presenting a professional image in conduct, attitude, and attire
• Consulting experience desired
• Contact center operational experience
• Contact Center software solution experience
• Previous experience with contact center workforce management, quality management or analytics systems.


Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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