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Senior Telecommunications Engineer

Broomfield, Colorado - Posted on May 27, 2022
Published By Sean Archard

Now hiring a Senior Telecommunications Engineer for direct-hire!

Job Description

Trillium Technical is now seeking a Senior Telecommunications Engineer for direct-hire placement!

As the Senior Telecommunications Engineer your role is to support all corporate and contact center telecommunications services including but not limited to: Legacy and Cloud base PBX and Contact Center technologies, Voice and Data Telephony Services, Unified Communications, VoIP, SIP, Internet, teleconferencing, mobile and collaborative applications. The Senior Engineer will also act as a Tier 3 and Tier 4 escalation point for all telecommunications issues and will mentor other telecommunications team members as required.

What you will be doing in this role:
• Responsible for the support of the Corporate, Contact Center and Child Care Center voice telecommunications infrastructure
• Responsible for telecommunications upgrades, problem management and telecommunications administration for all telephony services.
• Responsible for documentation of telecommunications inventory and telephony processes and procedures.
• Responsible for management of contact center call flow builds and documentation, management of toll free number inventory and customer database.
• Act as point of escalation with recurring telecommunications issues which includes root cause and remediation.
• Responsible for support of all telecommunications ancillary devices including call recording, dialer, session border controllers, both on premise and cloud based.
• Provide end user training and support for all telecom solutions and devices as required; acts as Tier 3 / Tier 4 support for telecommunications issues.
• Responsible for management of problem ticket queue and management of Telecommunications Team Service Level.
• On call and after hours support required.
• Abide by Information Security and Confidentiality Policies and Procedures and Embrace ITVision.

If interested, please apply today!


• 4 year degree in IT/ Telecommunications desirable. Comparable experience may be substituted for 4 year degree.
• Cisco certifications a plus
• Extensive hands on experience with Telephony Protocols including: Analog, TDM, VoIP (SIP and H.323),QSIG
• Extensive experience installing and supporting PSTN services such as 1FB, Centrex, Central Office and Analog Trunks
• Extensive experience installing and supporting DS1, DS3, CSU/DSU
• Working knowledge of Session Border Controllers
• Extensive experience with Telephony Traffic Capacity as it relates to call volume using such methods as ErlangB, Erlang C and Poisson Method
• Must have at least 4 years of support experience related to on premise and cloud PBX and Contact Center technologies
• Must have at least 4 years of support experience related to on premise and cloud voice recording, work force management, predictive dialer, voicemail and unified communications
• Extensive experience supporting MPLS, MOE, DS3, DSL networks, Wireless (802.11 and 900Mz) voice networks
• Excellent working knowledge of voice codecs including G.729, G.711
• Experience with supporting Toshiba, Nortel, Cisco, Lync and Avaya PBX
• Experience installing and supporting Video Conferencing platforms.
• Experience working with diverse teams

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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      For their attention to detail, their customer service-oriented style, and their ongoing follow up, I would recommend Trillium Staffing for your staffing needs.