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Technical Application Support Specialist

Green Bay, Wisconsin - Posted on January 14, 2022
Published By Katie Instefjord

Technical Application Support Specialist needed in Green Bay, WI!

Job Description

Trillium Staffing is currently seeking a Technical Application Support Specialist to add to our client’s growing team!
The preferred candidate will have excellent problem solving, communication and interpersonal skills, along with the ability to be patient and positive to our customer’s client-based personnel. You must also enjoy working in a team environment!
Job Responsibilities: • Provide exceptional support to end-users. • Respond to email and telephone support requests. • Analyze each support request for root cause, determine if the issue could be prevented by changes in the software or business processes, and outline change recommendations. • Capture details of each support request in system. • Act as a liaison between users and development. • Work closely with internal teams to make software more intuitive, easier to deploy and easier to support.
 The standard hours are Monday - Friday 8:00am -5:00pm. Wages are $21.00 - $28.00 per hour, based on experience. This contract to hire opportunity will be in a professional office environment with friendly staff. Qualified candidates please apply with us today!

Qualifications

-Two plus year’s working experience in a customer software support facing role
-Demonstrated knowledge of software in a windows client/server environment
- Ability to interact effectively with both non-technical and highly technical users and co-workers, by phone or in person.
-Proven experience in proprietary software support
-Exposure to windows server configurations
-Familiarity with internet information systems
-Top notch customer service and communication skills required


Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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