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IT Help Desk
Trillium Professional is now hiring for IT Help Desk Support!
Pay is up to $75K per year and this is a 1st Shift position. Must work in office on Tuesdays, Wednesdays and Thursdays.
Responsibilities:
-Help Desk and support requests through ticketing system, in person, and/or phone
-Follow up on outstanding requests to ensure timely resolution
-Help to maintain user accounts and hardware as part of on-boarding and off-boarding processes
-Support for audio and video conferencing equipment
-Maintain and monitor internal assets to ensure accurate inventory records
-Other duties may be added and/or assigned as needed
Apply now!
-Ability to work in a dynamic team environment
-Experience with Windows operating systems, including Windows 11 and Windows 10
-Experience with Microsoft Azure, M365 Office applications, Exchange, lntune, Autopilot
-Familiar with PC hardware, including Dell, Apple
-Experience supporting Mobile devices (iOS, Android) and computer peripherals
-Familiarity with conference room hardware technologies- Microsoft Teams, and similar solutions
-Familiarity with audio/video conferencing and scheduling concepts
-Familiarity with VoIP (ShoreTel/Mitel) phone system and administration
-Basic networking skills for troubleshooting
-Exposure to IT ticketing or Helpdesk system
-Experience supporting Windows servers and Active Directory
-Familiarity with Windows Group Policy Objects (GPO)
-Strong customer service and troubleshooting skills
-Good communication skills, verbal and written
-Good at multitasking and prioritizing issues
-2+ years relevant helpdesk, PC support experience in a Windows based environment.
-College diploma or university degree in the field of computer science with related area of focus or applied work experience.
-Working knowledge of computer hardware and software fundamentals.
Trillium has been recruiting and placing clerical and office professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees with an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of professionals. Trillium is an Equal Opportunity Employer.
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Trillium offers a comprehensive benefit package that includes the ability to participate in health insurance and retirement plans, paid holidays, state required leave, and vacation days. Trillium’s offerings are dependent on the state in which the assignment is located, length of time worked, and may change depending on assignment. Benefit packages for direct hire placements vary based on the client company.
Contact Us if you have any questions
Our intentions are to fill job vacancies as quickly as possible with qualified candidates. We are always accepting applications if a time sensitive job has an application deadline it is noted in the job description. Click on "Apply" to begin the apply process.