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Help Desk Specialist
Dedham, Massachusetts - Posted on March 11, 2021
Published By Laura Sweeney

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Now hiring a Help Desk Specialist for work in Dedham!

Job Description

Trillium Technical is now seeking a Help Desk Specialist for work in Dedham, MA!

If you’re interested and meet the qualifications below, please apply today!


• Applicant should have 1-3 years working experience in a direct/phone support position utilizing an online ticketing system.
• The successful candidate will have experience troubleshooting laptops, desktops, mobile devices, and accessories.
• Experience supporting remote users via remote session and through step-by-step walk-through instruction.
• Hardware troubleshooting should include component level (drive, screen, keyboard, etc.) repair/replacement of faulty devices.
• Software support should include building, configuring, updating, patching, and troubleshooting of all current desktop and server M.S. Operating Systems, and applications.
• Connectivity experience should include VPN/remote access, TCP/IP, Ethernet, printing, Wi-Fi, and cellular based connections.
• Familiarity with offender management systems, various MA State hosted systems, and criminal justice applications is preferred.
• Valid driver’s license

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.


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