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Customer Service Representative
Delton, Michigan - Posted on February 22, 2021
Published By Kelly Blaskie

Now hiring Customer Service representative in Delton, MI!

Job Description

Previous call center experience required and qualified candidate will work remotely after 3 – 4 weeks of on the job training.

Primary responsibility is to speak with customers over the phone by answering technical questions concerning voice and data troubles.

Essential Job Functions:

•Manage all incoming calls and customer follow up calls.
•Identify and assess customers’ needs to achieve satisfaction.
•Provide excellent customer service by assisting customers in the troubleshooting of hardware and software problems over the telephone.
•Provide technical assistance to customers to ensure the effective use of all services and programs provided by the company.
•Document customer interactions through detailed comments noted on customer accounts.
•Provide accurate and complete information by using the tools provided in call coaching.
•Be courteous and professional with each customer that calls in.  Go the extra mile to engage customers.
•Analyze customers’ needs and up sell products based on those needs.
•Coordinate all daily activities on a continuous basis with outside technicians in order to keep service orders and troubles prioritized. 
•Attend all staff training to ensure continuing knowledge and understanding of services and products offered.

Monday-Friday 8a-5p. This is a Contract-to-Hire position. The pay is $15-$18/hr depending on experience.

If you are interested, please apply today!


-Reliable transportation
-Ability to pass pre-employment screenings

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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