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Call Center Representative
Brighton, Michigan - Posted on October 16, 2020
Published By Dana Brennan

Now hiring Call Center Representatives for direct-hire in the Brighton area!

Job Description

Our client who is a leader in the financial industry is seeking are team members who will uncover needs, inspire possibilities, and deliver solutions to advance their members’ financial success.

First shift hours but must be flexible to work as needed. The operating hour are 7 a.m. to 7 p.m. M-F and open on Saturdays from 9:00 a.m. to 1:00 p.m. The average schedule could be 9:00 a.m. to 6:00 p.m. M-F. Pay rate of $15.50 or more depending on experience. Seeking candidates who are adaptable and have a strong sense of teamwork.  Will cross-sell products and services, open all deposit accounts, including specialty and business accounts to help members meet their financial goals. Member Experience Associates will be expected to support onstage operations and help to reach and exceed company goals.
-Through active listening and asking open ended, highly impactful questions will uncover member needs to best assist them in meeting those needs.
-Be a financial coach to member and look for opportunities to maximize member loyalty, building and deepening the member’s relationship by assessing member’s total financial picture and offering solutions to advance their financial success.
-Coach and mentor peers by working collaboratively and promoting teamwork in order to achieve goals.
-Maintain product knowledge at an expert level.
-Demonstrate positive behaviors that promote high morale, cooperation and enthusiasm.
-Educate members on consumer loans and credit card products. Originate, process, and close on consumer loans. Advise on opportunities to advance members’ financial well-being by looking for cross-sale opportunities and acting as a financial coach to members.
-Perform all essential financial transactions, including opening all deposit accounts, including specialty and business accounts.
-Pursue learning and development activities. Share knowledge with teammates.
-Ability to work flexible schedules.
-Ensure compliance with all regulatory and legal requirements.
-Perform other duties and responsibilities as required or assigned.
If interested, please apply today!


-High School Diploma/GED is required
-Minimum of 1-2 years job-related experience demonstrating success in building member/customer relationships by successfully cross selling products within a financial institution or retail environment.
-Proven ability to proactively interact with members to identify and uncover needs while supporting a strong member/customer service culture.
-Prior lending experience preferred
-Must be a tech savvy individual who has a high degree of adaptability to adjust quickly to change       and priorities.

Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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