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IT Support Specialist
Boston, Massachusetts - Posted on May 21, 2020
Published By Dede Nickerson

Now hiring an IT Support Specialist in Boston, MA!

Job Description

Trillium Technical is seeking an IT Support Specialist!
The IT Support Specialist is needed to support 250+ professionals in a unique office space in a busy downtown Boston office.  Skills listed are preferred however, training may be provided for the right candidates.  Looking for professional, reliable, detail oriented technical support candidates who are looking for an interesting career in a creative environment.
Primary Responsibilities:
•Monitor and respond quickly and effectively to requests received through the Zendesk Help Desk ticketing system
•Install, test and configure new workstations, peripheral equipment and multiple software tools
•Manage inventory, create images, scripts and deployment packages using Quest/KBOX system
•Identify and evaluate productivity gains to be made with automation and customization
•Manage users and security groups in Active Directory
•Manage all security, antivirus, patches, updates and monitoring tools
•Update and create documentation and instructions in the ticketing system and in the intranet
•Participate in new employee orientation
•Plan group and one on one training sessions

Qualifications

Experience and Qualifications:
•2-4 years of experience with Enterprise level systems and Helpdesk operations
•Technical skills and experience in automating, scripting, batching and building images and deployment
•Excellent troubleshooting skills
•Analytical and problem-solving abilities, with keen attention to detail
•Critical thinking and excellent interpersonal and communication skills
•Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a fast pace environment
•Experience working in a team-oriented, collaborative environment
•Enthusiastic and quick to learn
•Excellent communication and customer service skills
•Ability to work and conduct independent research
•Bachelor’s Degree required


Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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