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Field Service Engineer needed in Hudson, OH.
Field Service Engineer position available in the Hudson, OH area. Starting salary range of $60k based on experience. Direct hire opportunity working for our client who is a leader in world leader in the design, manufacture, service and support of precision rubber and polymer laboratory instrumentation to include data acquisition and analysis software systems. The primary responsibility of this position is to perform service, calibrations, emergency repairs, and installations of OEM instruments at customer facilities in a designated geographic region. The Field Service Engineer acts as a liaison between customers and appropriate personnel and provides a high level of customer service by providing on-time, quality service. In addition, this position is accountable for customer satisfaction, profitability, prompt and accurate reports and maintaining “trunk” inventory levels.
Essential Duties include:
Ensure safety quality standards are maintained including industry safety practices established by customer
Contribute to the business financial targets with emphasis on revenue contributions and profit generated from service and the sale of parts
Provide “on-time” (on or before due date) quality service by scheduling all assigned service accounts (i.e. installations, warranty, repair, calibration and emergency calls). Continuous improvement as it relates to customer satisfaction
Ensure high level of technical knowledge and skill in order to promote new service accounts as well as maintaining existing accounts
Support the area sales manager and the business by maintaining professional business ethics and ensuring customers are treated with efficiency, courtesy, and respect
Ensure all paperwork, i.e. itineraries, service call reports, switch and go reports, expense reports, and tracking reports are completed in accordance with procedures.
Maintain accurate levels of “trunk” inventory
If you are interested, apply now.
Bachelor’s degree in electronics or instrumentation or equivalent combination of education and experience required
3-5 years technical support or field service engineer experience required
Must be fluent in English
Able and willing to travel, including up to 60% of overnight travel, in personal vehicle
Must have prior work experience in electronics, computer science or related field
Microsoft Office Experience – Excel, Word and Outlook
Prior experience with software – Windows, database management, networking, etc.
Demonstrated effective communication skills: written oral and inter-personal skills
Demonstrated self-motivation and self-discipline traits
Excellent interpersonal skills needed to deal with a wide range of individuals
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
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