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Workstation Specialist needed in Beverly, MA.
Trillium Technical is currently seeking a Workstation Specialist to complete the following duties:
a) Provides second level support for all workstation problems within established timeframes. Analyzes and resolves user problems and concerns associated with workstation hardware and/or software, conferring with other Information Technology teams and/or the management on difficult or complex problems that cannot be resolved within established service levels.
b) Configures, installs, modifies, and relocates desktop devices coordinating with other technical support teams to ensure user satisfaction and device operability. The scope of work can be a single device or a large-scale project involving a large number of devices.
c) Provides workstation technical support to the Information Technology organization regarding all desktop hardware and software including assisting with 3rd party vendor application installations.
d) Researches and recommends technology solutions both individually and as a team member.
e) Assists users with backup and recovery procedures to ensure full system recovery.
f) Completes all necessary documentation including creating and updating inventory records, hardware problem records, user documentation, licensing data, and status reports according to department standards and procedures.
g) Coordinates, schedules, and reports on daily activities and specific desktop implementation/upgrade activities
h) Maintains work hours flexibility to support the End User Device team 24/7 schedule.
i) Upholds corporate policy guidelines and recommends new and improved guidelines to ensure compatibility and to improve service to user community.
j) Maintains technical expertise in desktop support technology.
k) Maintains a positive working relationship with all Clinic departments to optimize working relationships and communication.
l) Identifies and initiates resolutions to problems and concerns associated with office and workgroup automation to the user’s satisfaction.
m) Carries a pager and participates in off-hours on-call schedule. May be asked to work weekends and holidays to provide technical support to the institution.
n) Monitors the performance levels of all end-user devices and peripherals and advises management on technical issues and trends.
o) Consults with management on specific matters requiring clarification, interpretation, or exception to standard policies and procedures as well as identifying trends in desktop support requirements.
p) Perform other duties as required/assigned.
If you are interested, apply now.
• Proven knowledge of operating systems, applications, hardware and systems integration.
• Windows environment
• Proven support and Level II troubleshooting skills.
• Proven customer service, interpersonal and verbal and written communication skills.
• Proven ability to balance multiple assignments on a daily basis and direct the work of a diversified staff.
• Proven time management skills.
• Proven ability to maintain professional demeanor under stress.
• Proven ability to lead teams and operate effectively in a team environment.
• Proven ability to apply quality control techniques and processes to daily activities.
Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
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