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Help Desk Analyst
Groveport, Ohio - Posted on September 25, 2019
Published By Amy Kelly

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Help Desk Analyst needed in Groveport, OH.

Job Description

Trillium Staffing is currently seeking a Help Desk Analyst on day shift in Groveport. 
Principal Responsibilities: Receives calls, evaluates situation and provides first level resolution, assistance and support. Identifies issues, follows support processes and suggests updates as needed to provide service/problem resolution on first call. Escalates issues/concerns not able to be resolved to next level as appropriate. Issues call tickets for resolved problems and problem tickets for escalated issues. Uses good listening skills and provides clear communications and thoroughly documents all of the data relevant to the problem in the ticketing system. Updates, maintains and manages a variety of logs, files, records and other documents. Identifies problem trends and training issues. May assist with integrating software products, infrastructure, and data based on business needs, communications systems, and evolving technologies. Job Level Specifications: Applies general knowledge of the organization, job content, practices and procedures. Has acquired the knowledge and skills necessary to be proficient in all aspects of job. Performs functions moderately complex in nature and recognizes the need to apply various methods to accomplish tasks. Work is performed independently under minimal supervision except for new assignments. Sets priorities for performing work and managing time to complete tasks. Interacts with peers and direct management. Some exchange of information with other internal departments or work groups is required to perform role. Impact of decisions may affect the department. Errors may result in moderate loss of time, resources and customer/user satisfaction.

Position requires the ability to travel.
Overtime may be required based on business need. This is Temp to Perm or Direct Hire paying $17.50 per hour.  Typically work four 10 hr days, may include 1 day on weekend.
If you are interested, apply now.

Qualifications

Typically 2+ years Education and Certification(s): High School Diploma or equivalent
• Must have computer (Microsoft Office 2007, 2010. & 2013), email, phone, communication and problem solving skills.
• Exceptional customer service skills in a call center environment.
• Ability to be flexible and switch to different technical support projects based on customer need and volume.
• CompTIA A+, Network+, and MCSA are desired, but not required.
• Working knowledge of Windows 10, 8.1, and 7 professional operating systems.
• Knowledge of Audio/Video technology desired, but not required.


Trillium has been recruiting and placing professionals for over 30 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.

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