Call Center Manager
Auburn Hills, Michigan - Posted on May 16, 2012
Published By Jessica Evans
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CES, Inc. has an indefinite opportunity available with a major automotive supplier for a Call Canter Manager.
Job Description
Responsible for documenting and communicating program rules to the call center agents, support development of training documentation, monitor reports on call center performance and work with IT to develop and maintain systems and applications. The candidate will be responsible to compile and analyze large amounts of data to determine corrective actions. They will also be responsible for tracking and reporting all action plans, projects and benefits. Must be able to prepare presentations for senior management as required.The candidate must also have technical ability to learn call center telephony, menus, ACD and IVR processes.
Qualifications
Candidate must have strong computer and communication skills. Team work and the ability to multitask are also required. Must be able to prepare presentations for senior management as required. The candidate must also have technical ability to learn call center telephony, menus, ACD and IVR processes. BA Degree is required.
About CES:
Computer and Engineering Services, Inc (CES) has been recruiting and placing professionals for over 25 years. We service the areas of Aerospace, Automotive, Administrative, Architects, Engineering, Executive, Finance/Accounting, Human Resources, Environmental, Health & Safety, Information Technology, Marketing, Purchasing, Program Management, Project Management, and Sales. We are proud to offer a comprehensive benefit package including holidays, vacation, 401(k), health, Dental, Vision, Life, Disability, training, and tuition reimbursement. CES, Inc is an Equal Opportunity Employer.
Trillium Staffing has been recruiting and placing professionals for over 25 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
