Technical Support
Auburn Hills, Michigan - Posted on July 31, 2012
Published By Jessica Evans
Job no longer available
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CES, Inc. has an indefinite opportunity available with our Fortune 500 client for Technical Support.
Job Description
Review, analyze, and evaluate various systems operations. Documents, tracks, and monitors the problem to ensure timely resolution. Performs advance root cause analysis and develops checklists for typical problems. Provide technical support on a variety of issues. Escalate problems to next level support professionals when necessary. Typically responsible for acting on existing trouble tickets established in the tracking system. Works with user community to remotely to solve moderately complex tickets. Manage the requests from Engineering/Quality/Suppliers for TeleDiagnostic data:* Prioritize requests for TeleDiagnostic data with the supplier* Write up Engineering/Quality/Vehicle Supplier requests for the TeleDiagnostic supplier* Perform analysis of all special data reports before providing information to Engineering* Monitor TeleDiagnostic website features and functionality
Qualifications
Required:
* B.S. degree in Engineering or Automotive
Technology Required:
* Extensive Microsoft Excel (including pivot tables) Microsoft Access experience. Strong diagnostic, analytical, problem solving and communication skills.
* Must be a self-motivated individual with a willingness to serve others. * Complete automotive fundamentals understanding * electrical* electronic * diagnostic* mechanical* hydraulic
Desired skills:
* CAN Bus experience a plus* Understanding diagnostic protocols (KWP 2000 and UDS) desired
About CES:
Computer and Engineering Services (CES), Inc. is committed to providing its clients with highly qualified, technical professionals. Candidates have been interviewed and screened to meet our client’s placement and contract requirements. CES strives to provide employees with the benefits, services and assignments to attain their personal and professional goals.
Trillium Staffing has been recruiting and placing professionals for over 25 years. From Fortune 100 companies to small businesses, our philosophy remains the same: to achieve excellence by providing quality employees and an uncompromising level of service. We believe in honesty, integrity, and a simple philosophy of providing value to our customers and our employees. We strive to be unsurpassed in the recruitment and placement of quality and skilled professionals. Trillium is an Equal Opportunity Employer.
